WIND RIVER LINUX SUPPORT AND MAINTENANCE
Our award-winning, certified maintenance and support can radically reduce the hassles, lower the costs, and protect you from the risks of managing your embedded software across its entire lifecycle, from initial designs to retirement. Our support and maintenance programs ensure the highest return on your investment in our software, helping developers and device makers greatly simplify their product management tasks by leaving the details to us.
We provide standard support for up to five years, followed by legacy support through our Professional Services on demand. Our support includes a range of live assistance, product manuals, our Knowledge Forum, and other resources within the online Wind River Support Network.
Our support services provide extensive technical information and resources, as well as trusted, expert advice when you need it to overcome any challenge.
Our maintenance services automatically provide bug fixes, minor enhancements, and security patches on a regular schedule. See the table below for more details.
Additional support and maintenance offerings are available, including Premium Project Support (technical support in the customer environment), Frozen Branch Maintenance (patches and updates provided on the customer’s frozen version), and Custom Content Management (maintenance on packages that are not part of a standard Wind River product).
SUPPORT AND MAINTENANCE DETAILS
|Period||5 years||>5 years|
|Web-Based Expert Assistance||Yes||Yes|
|Direct Expert Assistance||Yes, with Standard SLA||Yes, with Long Term Support SLA|
|Defect Resolution||Yes, with Standard SLA *
Only critical defects, starting year 4
|Only critical defects, on demand|
|Patches and Updates||Periodic updates||On demand|
|Support and Maintenance Details||
The Wind River Linux release model follows a one-year update policy, i.e., one major release version every year. In effect, this means that every 12 months Wind River introduces a kernel update for the Wind River Linux base platform and other architectural changes deriving from this.
Rolling Cumulative Patch Layers
Software patches and minor updates to current releases, with active maintenance, are delivered via rolling cumulative patch layers (RCPLs). These RCPLs are provided on an on-going basis according to a predictable schedule and do not trigger any major kernel, tool chain, or user space packages revisions (unless a critical issue requires specific action).
RCPLs are accessible using the Wind River electronic software delivery mechanism, and information about each RCPL, including technical content, is available on the Wind River Support Network. Certain product enhancements and new board support packages (BSPs) may also be included in these monthly patches, and RCPLs are mandatory installations. All RCPLs go through the Wind River standard product validation tests.
The cumulative updates are available to customers with a valid, active standard support and maintenance agreement and can be downloaded throughout the product lifecycle. The content of each RCPL can be seen using the offline GUI tool available in the installation. This tool also gives customers the option to compare installed RCPLs, explore platform projects with available RCPLs, and export data to CSV, text, or HTML file. RCPLs are available on the Wind River Support Network.
The latest RCPL can be downloaded from the “Downloads” section of its respective Linux product on the Wind River Support Network. Whenever a new RCPL is released, it goes into the Legacy section.
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The information on this page is intended for information purposes only and does not create any contractual obligation for Wind River. The lifecycles included here are not a commitment to deliver any material, code, functionality, or specific support and maintenance services. Wind River controls entirely the development, release, and timing of its products and support and maintenance offerings, and the information included here is only a description of the Wind River development philosophy.
* Eligibility for Wind River product support and maintenance requires customer payment of applicable fees and is subject to the Wind River standard support and maintenance terms and conditions. Information provided in this document is for informational purposes only. Wind River reserves the right to change its product lifecycle dates and its support and maintenance offerings at the sole discretion of Wind River.