Choose Your Wind River Support
Wind River offers different levels of support to meet your business and support needs:
Premium Project Support
For critical projects with sensitive deadlines, you need a designated support team who understands your unique environment, your application, and your hardware. Wind River Premium Project Support provides our highest level of support.
With over 150 experienced engineers worldwide, Wind River Enterprise Support provides access to live, one-on-one assistance from experts when and where you need it, with no limit on the number of issues raised.
Long Term Support
If your product has a long lifecycle, past the end of maintenance for its embedded Wind River software, we can provide consultative assistance through Wind River Long Term Support.
Visit Wind River Support Network for easy online access to product manuals, downloadable software, and other resources.
Open a Support Case
Use our intelligent system to enter, track, and update your technical support requests (TSRs) online.
For Wind River Helix Device Cloud 24x7 Service Outage Support, please call +1-510-749-2400
For 24/7 online support, access our Wind River Support Network.
To help customers deliver secure devices and systems, Wind River is committed to active threat monitoring, rapid assessment, proactive customer notification, and timely fixes. Our searchable database of Common Vulnerabilities and Exposures (CVEs) provides information about CVE and product status and links to patches.
Linux Security Vulnerability Response Information
Get information about Wind River remediations for common security vulnerabilities.
Wind River Customer Support User's Guide
Learn how to access and use the services available from Customer Support.
SCP Support Service Standard
Wind River is proud to have achieved SCP certification, recognized as the gold standard for delivering world-class customer support.
Wind River Named 2014 Confirmit ACE Award Winner for Customer Excellence
For the sixth consecutive year, Wind River received the prestigious Confirmit ACE Award for outstanding achievement in global customer support.